SMT HOTSPOT TOOLS

Digital Credit Policy

Effective September 15, 2026 · Applies to new purchases

Digital products and delivery

Hotspot Credits are digital credits for the SMT Hotspot Tool and services. No physical item is shipped. The free download does not include paid service credits. Check device compatibility and the required number of credits before buying. The yearly membership activates a 365-day license.

Use the same email at checkout as in your SMT tool account. Delivery starts after payment is verified. Payment review or a delayed payment can postpone delivery. Check the tool balance after payment; contact support if it does not update.

Authorized purchases and use

Use only a payment method you are authorized to use and provide accurate contact information. Unauthorized purchases, credit duplication, payment abuse, and attempts to evade fraud restrictions are prohibited. Use the software only on devices you own or are authorized to service and in accordance with applicable requirements.

Refunds and payment problems

Used or redeemed credits are not eligible for change-of-mind refunds, except where required by law. Contact us to review unused credits, missing or faulty credits, duplicate charges, or delivery failures. Include your order number and purchase email. Please allow us to investigate before placing another order.

Fraud and dispute review

Orders and credit use may be reviewed for suspected payment abuse. Associated access may be paused during review. Confirmed abuse may result in service restrictions or termination where permitted by law. Available order, payment, delivery, and usage records may be provided to the payment processor to investigate or respond to a dispute.

A payment dispute alone is not proof of fraud. These terms do not restrict statutory consumer rights or the right to report an unauthorized payment. Payment disputes are handled through the payment provider’s process.

Device compatibility

Available services depend on device model and firmware. Changes may affect manufacturer warranties. Check compatibility and follow the model-specific instructions. Contact support if you are unsure.

Contact support

Use our support form. Never include passwords, full card numbers, or token codes in a support request.